Regulation Matters: a CLEAR conversation

Deanna Williams, President of Dundee Consulting and long-time CLEAR member, tackles the question, What does it mean to be a good regulator? She talks about being trustworthy and earning public confidence, putting public interest above all others, being genuine and authentic in explaining how our actions best serve and protect the public, and being adaptable on the front-end of change. She discusses how regulators should have frameworks for consistent decision-making, validated evaluative processes, and a culture where questions are seen as opportunities rather than challenges. Good regulators should ask the question, Can we demonstrate that there's value in what we do? She urges regulators to move beyond being just good enough to asking, how can we be better?

Transcript: html (https://www.clearhq.org/page-1860634) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode25_Good_Regulator_
011420_transcript.pdf)

Nick Lord and Kym Ayscough with the Australian Health Practitioner Regulation Agency discuss AHPRA's involvement as a World Health Organisation Collaborating Centre for Health Workforce Regulation. They discuss the WHO's interest in regulation of the health workforce, the current state of health workforce regulation in the Asia-Pacific region, and the WHO member states' interest in the Collaborating Centre. They share some goals of the network and opportunities for CLEAR members to be involved.

Transcript: html (https://www.clearhq.org/page-1860631) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode24_WHO_Collaborating_Centre_
121019_transcript.pdf)

Jimi Bush, director of quality and engagement with the Washington State Medical Commission, talks about making it millennial, focusing on professional regulation and the next generation. She notes some of the characteristics of millennials and Generation Z, the impact their preferences and behaviors are having on certain industries, and specifically the impact for regulated workforces. She shares some ways that regulators can adapt their practices to millennial and Generation Z behaviors.

Transcript: html (https://www.clearhq.org/page-1860629) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode23_Regulation_Next_Generation_
111219_transcript.pdf)

Cynthia Abel with the College of Early Childhood Educators in Ontario talks about how regulators can use behavioral science (sometimes called behavioral insights, behavioral economics, or nudging) - the concept of taking what we know about people and what influences how they behave and make decisions and harnessing that knowledge in order to design services and processes that are better aligned to the way we want people to behave and make decisions. She gives some examples and some opportunities to use this concept in a licensing and compliance environment and offers some considerations for organizations interested in applying this concept.

Transcript: html (https://www.clearhq.org/page-1860621) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode22_Behavioral_Science_
100819_transcript.pdf)

Ida Darragh, executive director of the North American Registry of Midwives and CLEAR board member, talks about the benefits to a state and the licensee when a national credential is used as an avenue to licensure for a profession, how the North American Registry of Midwives works with states that license certified professional midwives, practice in states that do not have a licensure process for CPMs, and trends for the future related to the link between certification and licensure.

Transcript: html (https://www.clearhq.org/page-1860615) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode21_Using_National_Certification_
091019_transcript.pdf)

When healthcare professionals intentionally harm or kill patients in their care, it shatters the public trust in the healthcare system, healthcare professionals, and their regulators. Lara Kinkartz with Weirfoulds LLP, Christine Braithwaite with the Professional Standards Authority in the UK, and David Benton with National Council of State Boards of Nursing discuss the impacts of such cases, processes and strategies regulators can put in place to help minimize the chances of intentional harm, and ways regulators can navigate the increased public scrutiny that results from such cases. This podcast episode is a lead-in to a session at CLEAR's Annual Educational Conference, September 18-21, 2019 in Minneapolis, Minnesota, that will further explore case studies and strategies.

Transcript: html (https://www.clearhq.org/page-1860614) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode20_Cases_Intentional_Harm_
082619_transcript.pdf)

Mental health is a far-reaching issue in society and has numerous implications for professional regulation. Mark Pioro and Jenna Smith with the College of Registered Psychotherapists of Ontario and Dean Benard with Benard & Associates explore the issue of accommodating mental health in the regulatory investigations process. They discuss the relevance of mental health to the work of a front-line regulatory investigator, issues that can arise when a participant in the investigation has a mental health challenge or condition, legal principles that apply to these situations, and strategies regulators or investigators can adopt to resolve dilemmas and accommodate individuals dealing with mental health difficulties during the investigation process. This podcast episode is a lead-in to a session at CLEAR's Annual Educational Conference, September 18-21, 2019 in Minneapolis, Minnesota, that will further explore case studies and strategies.

Transcript: html (https://www.clearhq.org/page-1860612) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode19_Mental_Health_Investigation_Process_
081319_transcript.pdf)

The approach that regulators have taken regarding social media has evolved over the years, with more regulators conducting social media searches on applicants during the licensing process. Information found on social media can be used to aid an investigation, and the number of investigations that are centered on regulated professionals' misuse of social media has increased. How does this influence public confidence in regulators, and how do regulators take into account public expectations? How do regulators handle social media evidence and commentary during prosecutions? This podcast episode is a lead-in to a session at CLEAR's Annual Educational Conference, September 18-21, 2019 in Minneapolis, Minnesota, that will further explore the utility, legality and practicalities of relying on non-traditional sources of information, such as online and social media content, both in the registration process and investigations.

Transcript: html (https://www.clearhq.org/page-1860608) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode18_Social_Media_
070919_transcript.pdf)

Sarah Wennik, content development manager with Pearson VUE and chair of CLEAR's Examination Resources and Advisory Committee, talks about what a content developer is; how their role differs from the role of a psychometrician; the skills needed to be a successful content developer; and examples of the tasks a content developer is responsible, working in partnership with psychometricians, subject matter experts and test sponsors.

A session at the 2019 CLEAR Annual Educational Conference will address further details about remediating test items with poor statistical performance and give attendees a chance to take on the role of a content developer and work on example items.

Transcript: html (https://www.clearhq.org/page-1860601) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode17_content_Developer_
061119_transcript.pdf)

Bill Brigman with Solutions for Information Design, Michael Behm with Stateside, and Sara Appel with the Multi-state Collaborative on Military Credit share updates on various programs, initiatives and legislation to aid service members in transitioning to civilian careers through credentialing and military credit opportunities. They discuss the COOL programs, recognition of equivalent military training, licensure fee reductions or waivers, licensure compacts, Pathways legislation, licensure endorsement and temporary licenses for military spouses, applying military training toward college credit, and career readiness programs.

Websites:
www.cool.army.mil
www.cool.navy.mil/usn/index.htm
www.cool.navy.mil/usmc.index.htm
www.amcaexams.com/military/air-force-cool/
www.mhec.org/convening/multi-state-collaborative-military-credit

Transcript: html (https://www.clearhq.org/page-1860599) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode16_Military_Credentialing_
051419_transcript.pdf)