CLEAR’s podcast is a resource in the field of professional and occupational regulation to help stakeholders stay current on new developments and hear diverse opinions on a broad range of topics. 1) CLEAR is a place for novel, thoughtful, non-partisan debate, undertaken inclusively and respectfully. Those who contribute to the debate speak in their own capacity, and do not necessarily represent the view(s) of CLEAR. 2) CLEAR provides a space in which contentious issues can be safely and respectfully discussed, grounded in a sound body of professional regulatory knowledge. 3) Acting in the public interest, regulations, and the views of regulators and the wider public, evolve over time. Discussions at CLEAR reflect this evolution of thinking, encompassing a wide variety of considered opinion. Music clips: ”Someone Else” by Full Power Music, licensed through Adobe Stock
Episodes
2 hours ago
2 hours ago
26 min
Technology modernization is about more than replacing outdated systems. It requires agencies to examine long-standing processes, engage the people who use those processes every day, and focus on how technology can improve both the employee and customer experience. In this episode, Line Dempsey speaks with Liz Searock of the Oklahoma Department of Labor and Connie Pearson of Tyler Technologies about Oklahoma's journey from disconnected databases, spreadsheets, paper files, and manual workarounds toward a more modern licensing operation. They discuss the challenges of legacy systems, the importance of employee buy-in and vendor partnership, and why successful modernization means rethinking existing processes rather than simply recreating them in a new system.
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