Regulation Matters: a CLEAR conversation

Episode 99: Innovation and Impact – Spotlight on CLEAR’s 2025 Award Recipients, Part 2

Tue, 10 Mar 2026 05:00:00 -0400

In this second installment of our awards series, host Line Dempsey continues highlighting CLEAR’s 2025 award recipients and their impact on public protection. Cindy Reinhardt of the Colorado Division of Professions and Occupations shares how her team’s investigation into the Return to Nature funeral home uncovered egregious misconduct, led to criminal charges and emergency regulatory action, and prompted legislative reforms that strengthened oversight statewide. The episode also features leaders from the Utah Department of Commerce, whose collaborative work to modernize behavioral health licensure and establish a forward-looking framework for AI in mental health expanded access while reinforcing consumer safeguards. Together, these conversations reflect regulatory excellence in action and the power of collaboration to drive meaningful reform.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode99_awards2025-2_031026_transcript.pdf

Episode 98: Regulatory Environmental Scan – Emerging Pressures, Policy Shifts, and Innovation in Professional Regulation

Tue, 17 Feb 2026 05:00:00 -0500

During CLEAR’s recent midyear business meetings in Nashville, we conducted our annual environmental scan, asking committee members to share the top trends, challenges, and policy developments they’re seeing across jurisdictions. These environmental scans are consistently cited as one of the most valuable aspects of CLEAR’s committee work, offering early insight into emerging issues and practical approaches from colleagues around the globe.

In this episode of Regulation Matters: a CLEAR conversation, we highlight key themes from this year’s discussions, including the expanding role of artificial intelligence in testing and fraud prevention, legislative and executive pressures on regulatory operations, labor mobility initiatives, internationally trained practitioner pathways, sunrise and sunset review trends, scope of practice expansion, neutrality legislation affecting professional regulation, and evolving approaches to delegation and public protection.

Join us as we share insights from regulators and policy leaders across multiple jurisdictions, connecting CLEAR members to the conversations shaping professional regulation in 2026 and beyond.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode98_Environmental_Scan_021726_transcript.pdf

Episode 97: Principles Before Practice - How CLEAR Is Shaping Responsible AI Use

Tue, 13 Jan 2026 05:00:00 -0500

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey explores the newly released CLEAR Principles for Ethical and Effective AI in Professional Regulation with working group members Paul Byrne, Kelly Parker, and Candice Alder. The discussion examines why CLEAR stepped forward to develop a shared, principle-based framework for artificial intelligence at a time of rapid technological change and fragmented global adoption. Centered on three core commitments—professional competence, human-centered ethics, and trust through oversight—the conversation highlights the importance of maintaining human accountability, safeguarding public trust, and ensuring transparency as AI tools are integrated into regulatory work. From practical applications like administrative triage and document verification to deeper questions of explainability, informed consent, and governance, the episode offers regulators a thoughtful roadmap for adopting AI responsibly while preserving the integrity and authority of professional regulation.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode97_AI_principles_011326_transcript.pdf

In keeping with the topic, this episode summary was developed with the assistance of artificial intelligence and reviewed by CLEAR staff to ensure accuracy, clarity, and alignment with the values of professional regulation.

Episode 96: Innovation and Impact – Spotlight on CLEAR’s 2025 Award Recipients, Part 1

Tue, 09 Dec 2025 05:00:00 -0500

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey sits down with two of CLEAR’s 2025 award recipients whose work demonstrates the power of innovation and dedication in public protection. Camile Lindsay from the Illinois Division of Professional Regulation shares how the CORE modernization project is transforming licensing across the state—streamlining processes, improving transparency, and keeping the human experience at the center. Then, Utah’s Kelsey Hammack discusses her investigative work uncovering widespread consumer harm in the solar industry, resulting in restitution, enforcement action, and landmark legislative reforms. Together, these conversations highlight regulatory excellence in action and the profound impact it can have on both consumers and licensees.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode96_awards2025-1_120925_transcript.pdf

Episode 95: Inside the World of Exam Security – Protecting the Integrity of Licensure Exams

Tue, 11 Nov 2025 05:00:00 -0500

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey is joined by exam security leaders Wally Dalrymple (ETS), Roddy Meade (Prometric), and Harry Samit (Pearson VUE) to explore the rapidly evolving landscape of licensure exam integrity. The guests discuss how testing organizations are combating cheating through layered security—from 360° room scans and AI-assisted proctoring to undercover investigations and data forensics. They examine both the human and technical dimensions of exam fraud, including organized cheating rings, proxy testing, and emerging threats like deepfakes and generative AI. Together, they share how collaboration, education, and deterrence strategies are essential in maintaining public trust and protecting the pathways into licensed professions.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode95_exam_security_integrity_111125_transcript.pdf

Episode 94: Turning Consumer Feedback into Action - Lessons from Ontario's Financial Regulator

Tue, 14 Oct 2025 05:00:00 -0400

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Stuart Wilkinson, Chief Consumer Officer at Ontario’s Financial Services Regulatory Authority (FSRA), about practical approaches to consumer engagement in regulation. Stuart explains how FSRA amplifies the consumer voice through research and a consumer advisory panel, ensuring that consumer experiences with regulated services inform regulatory priorities. He shares examples of how this work has shaped FSRA’s operations, from developing a vulnerability framework to integrating consumer insights into supervision plans. The discussion also addresses common challenges regulators face when engaging the public and why listening to consumers is essential to protecting the public interest.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode94_consumer_engagement_101425_transcript.pdf

Episode 93: Telling Our Story - From First Conference to Lasting Impact

Tue, 09 Sep 2025 05:00:00 -0400

In this episode of Regulation Matters: a CLEAR Conversation, host Line Dempsey continues CLEAR’s Telling Our Story series with board members Mark Steinagel, Jessica Kallipolites, and Shilo Tooze. Together, they reflect on their first encounters with CLEAR, the connections that drew them into committee and board service, and the lasting impact of conference learnings on their regulatory work. The discussion highlights themes of compassion in regulation, the importance of trust with the public, and the value of adapting to change. With stories of practical policy shifts, professional growth, and organizational improvement, the conversation illustrates how CLEAR fosters collaboration and equips regulators to meet emerging challenges while shaping the future of regulatory excellence.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode93_AEC_Impact_Story_090925_transcript.pdf

Episode 92: Licensure and Labor - Removing Unnecessary Barriers to Opportunity

Tue, 12 Aug 2025 05:00:00 -0400

The August episode of Regulation Matters: a CLEAR Conversation focuses on the upcoming CLEAR Annual Educational Conference, taking place in Chicago, Illinois. Camile Lindsay, Director of the Division of Financial and Professional Regulation in Illinois, shares key findings from the state’s CLIMB Task Force report, which addresses unnecessary licensure barriers—especially for justice-involved individuals and professions like hair braiding. She outlines IDFPR’s proactive reforms, including system modernization, community engagement, and legislative initiatives. Then, keynote speaker and economist Jeff Korzenik offers a compelling preview of his upcoming talk on labor force participation, second-chance hiring, and what the U.S. can learn from countries like Japan in addressing workforce shortages. Together, these conversations highlight how licensing bodies can balance public protection with inclusive policies that foster opportunity and economic resilience.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode92_AEC_preview_081225_transcript.pdf

Bonus Episode: Further Conversation about Arkansas’s Digital Transformation

Tue, 22 Jul 2025 05:00:00 -0400

In this bonus episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues the conversation with Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager of Tyler Technologies’ Arkansas unit. Building on the previous episode’s discussion of digital transformation, this follow-up explores strategies for interagency collaboration, innovations in data sharing, and test cases for applying artificial intelligence to licensing and inspection processes. The conversation also features practical advice for new regulatory leaders and a shared vision of a paperless, efficient future. With Arkansas setting an example in digital modernization, the conversation offers both inspiration and practical insights for jurisdictions seeking to evolve their regulatory systems.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_bonus_episode_Tyler_digital2_072225_transcript.pdf

Episode 91: Modernizing Licensure: Arkansas’s Digital Transformation Journey

Tue, 08 Jul 2025 05:00:00 -0400

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey kicks off a two-part series in partnership with CLEAR’s 2024-25 Premier Partner, Tyler Technologies. Joined by Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager for Tyler’s Arkansas unit, the conversation explores how Arkansas is harnessing technology to streamline regulatory processes, enhance public engagement, and modernize professional licensure frameworks. Topics include digital transformation across multiple licensing entities, balancing accessibility for different generations of users, measurable gains in efficiency and cost savings, and how flexible digital platforms support both consumer protection and economic mobility. This episode offers a close-up look at how smart regulatory technology can drive meaningful change for agencies, licensees, and the broader public.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode91_Tyler_digital_070825_transcript.pdf

Episode 90: Telling Our Story - Reflections on Building a Global Regulatory Network

Tue, 10 Jun 2025 05:00:00 -0400

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues CLEAR’s “Telling Our Story” series with a conversation about the power of connection, community, and global engagement. CLEAR board members Kym Ayscough, Jennifer Garrett, and Michael Carpenter reflect on their personal journeys with CLEAR—from first encounters to board service—and the value they’ve gained through international perspectives, peer networks, and shared learning around regulatory challenges and opportunities. They discuss how CLEAR fosters regulatory excellence, supports professional development at every career stage, and builds a welcoming space for collaboration and mentorship across borders and professions. Their stories highlight how CLEAR is more than an organization—it’s a global regulatory network.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode90_CLEAR_Global_Network_Story_061025_transcript.pdf

Episode 89: Technology, Ethics, and Regulatory Guidance

Tue, 13 May 2025 05:00:00 -0400

How can regulators ensure ethical practice when technologies—and their risks—are constantly evolving? Researchers Dr. Tracey Adams and Dr. Kate Leslie discuss the intersection of professional ethics and technological innovation with host Line Dempsey. From the ambiguities of artificial intelligence to the pressure of rapid implementation, the discussion highlights how regulators are addressing practitioner uncertainty; the limits of regulatory reach; and why proactive guidance encouraging reflective, risk-aware practice is more important than ever.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode89_ethical_tech_051325_transcript.pdf

Episode 88: Providing Effective Staff Support to Regulatory Boards and Councils

Tue, 08 Apr 2025 05:00:00 -0400

In this episode of Regulation Matters: a CLEAR conversation, Line Dempsey chats with experts in regulatory administration to highlight some of the key skills needed to effectively provide staff support to regulatory boards and councils. Sara Chambers, Lise Betteridge, and Priya Bhatia discuss the difference between the role of the regulator and the role of the professional association, the distinction between staff’s responsibility for operations and the board’s responsibility for policy, development of a strategic mindset, the importance of transparency in decision-making, the collaborative leadership model, effective communication and presentation skills, and the unique aspects and challenges of staffing a regulatory board.

These themes and learnings are part of CLEAR’s “Skills for the Regulatory Administrator – Staffing a Board” program. Visit CLEAR’s website for more information about the course and to register for the June offering.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode88_Skills_Administrator_040825_transcript.pdf

Episode 87: Regulatory Environmental Scan - Emerging Issues from CLEAR's Committee Meetings

Tue, 11 Mar 2025 05:00:00 -0400

During CLEAR’s recent midyear business meetings, we conducted an environmental scan and asked our committee members about the top trends or issues they’re seeing in professional regulation or in their jurisdictions. Committee members often comment that these environmental scans are the most valuable part of CLEAR’s committee meetings. In this episode of Regulation Matters: a CLEAR conversation, we highlight some of the issues and trends mentioned during these environmental scans in order to share this benefit more widely, connecting more members with the committees’ activities and discussions.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode87_Environmental_Scan_031125_transcript.pdf

Episode 86: Sunrise, Sunset, and the Media Spotlight: A Case Study in Regulation and Communication

Tue, 11 Feb 2025 05:00:00 -0500

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Brian Tobias, Director of the Colorado Office of Policy, Research and Regulatory Reform, and Katie O'Donnell, Director of Communications and Public Engagement for the Colorado Department of Regulatory Agencies. They explore Colorado’s sunrise review process through the case study of funeral service professionals and discuss how the state navigated media scrutiny following tragic events in Penrose, Colorado. The conversation highlights best practices for evaluating the need for professional regulation, responding to media coverage, engaging stakeholders to maintain public trust, and educating licensees and the public about regulatory changes.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode86_Sunrise_Media_021125_transcript.pdf

Episode 85: Freedom of Expression and the Role of the Regulator

Tue, 14 Jan 2025 05:00:00 -0500

How do we balance freedom of expression, professional responsibilities, and the role of the regulator? Scott McLeod shares the College of Physicians and Surgeons of Alberta's perspective. With media coverage and recently proposed legislation focused on freedom of expression of regulated professionals, the CPSA sought to clarify the college's intent and the need to strike the right balance of allowing physicians the freedom to express their opinions while upholding their responsibilities as a professional to protect the public. Scott talks about the challenge to the practitioner of differentiating professional and personal identities, the college's responsibility to determine when professionals' public statements may affect patient care and safety, the complications brought about by social media, and the importance of remaining open to diverse opinions and respectful open discourse.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode85_Freedom_Expression_Regulator_011425_transcript.pdf

Episode 84: CLEAR Awards Recipients - Demonstrating Regulatory Excellence (Part 2)

Tue, 10 Dec 2024 05:00:00 -0500

The 2024 CLEAR Awards were presented in Baltimore during CLEAR's Annual Educational Conference. Our podcast host had the chance to sit down with the recipients and hear about the accomplishments and initiatives they were nominated for. In this part 2 episode, hear from Sharon Oliver, recipient of the Regulatory Excellence Individual Award, and John Pugsley, recipient of the CLEAR Service Award for Lifetime Achievement. Listen to their insights from experience as they pursue regulatory excellence.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode84_CLEAR_Awards2_121024_transcript.pdf

Episode 83: CLEAR Awards Recipients - Demonstrating Regulatory Excellence (Part 1)

Tue, 12 Nov 2024 05:00:00 -0500

The 2024 CLEAR Awards were presented in Baltimore during CLEAR's Annual Educational Conference. Our podcast host had the chance to sit down with the recipients and hear about the accomplishments and cases they were nominated for. In this part 1 episode, hear from MDR Strategy Group, recipient of the Regulatory Excellence Team Award, and the Investigations Bureau with the New Hampshire Office of Professional Licensure and Certification, recipient of the Investigative Excellence Team Award. Listen to their insights from experience, and tune in next month for part 2 with two more award recipients.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode83_CLEAR_Awards1_111224_transcript.pdf

Episode 82: Telling Our Story – Reflections on Regulatory Excellence and Tomorrow’s Leaders

Tue, 08 Oct 2024 05:00:00 -0400

This month's conversation continues the theme of telling CLEAR's story. CLEAR members Paul Byrne and Micah Matthews talk about their CLEAR journeys, how their CLEAR learnings and connections make them better regulators, reflections on regulatory excellence, the greatest challenges to regulators in achieving that excellence, and how we can take CLEAR's story forward to support the new generation of regulatory leaders.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode82_CLEAR_Regulatory_Excellence_Story_100824_transcript.pdf

Episode 81: Telling Our Story - Reflections and Progress on CLEAR's DEI Journey

Tue, 10 Sep 2024 05:00:00 -0400

This month's conversation focuses on CLEAR’s DEI journey. CLEAR’s President and Board of Directors would like to share CLEAR’s DEI story with you, both internally as an example of an organization looking at DEI and externally as a clearinghouse of resources related to DEI. CLEAR's president, president-elect, and chairs of the DEI working groups share the DEI elements that have come to be included in CLEAR's strategic plan; insights and challenges to CLEAR's DEI journey; and the outcomes so far from the DEI working groups on internal metrics and data, advisory panel, terminology and connections, and external resources for regulators.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode81_CLEAR_DEI_story_091024_transcript.pdf

Episode 80: AI Innovations and Anti-racism in Regulation: Conference Plenaries Preview

Tue, 13 Aug 2024 05:00:00 -0400

Get a sneak peek of the plenary sessions at CLEAR's upcoming Annual Educational Conference. Beth Z., your "nerdy best friend," talks about the challenges and opportunities of artificial intelligence: how you can prepare for AI discussions, why people in the regulatory community are concerned about AI, and what regulators should get excited about with AI. Then, Jayde Fuller shares some of Ahpra's experience with the creation of Indigenous decision-making committees: why it's critically important to embed anti-racist practice in regulatory processes, how to move beyond performative anti-racism, and feedback Ahpra has received from the Indigenous communities and healthcare practitioners.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode80_AEC_plenary_preview_081324_transcript.pdf

Episode 79: Digital Technologies within Regulatory Agencies: Usage and Perceptions

Tue, 09 Jul 2024 05:00:00 -0400

CLEAR and Tyler Technologies partnered to conduct a survey to examine the use and perception of digital technologies within regulatory agencies. Listen as the survey report authors discuss the findings and perceptions about adoption of online services by regulatory agencies, centralized payment systems, digital profiles for licensees and members of the public, and the role of AI in enhancing interactions with stakeholders. What are the implications of the survey findings regarding stakeholders’ satisfaction rates with the quality of technology tools? What future steps are recommended to improve regulatory agencies’ technology usage and stakeholder engagement?

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode79_Online_Engagement_Survey_070924_transcript.pdf

Episode 78: Are Regulators Barriers to Professionals Seeking Treatment?

Tue, 11 Jun 2024 05:00:00 -0400

Gordon Giddings, Jeremy Beach, and Fisayo Aruleba share research they conducted to ask, "Do Medical Licensing Questions on Health Conditions Pose a Barrier to Physicians Seeking Treatment?" Their research focused on approaches to asking about physician health, sought evidence about whether those questions can act as a barrier to individuals seeking treatment, and explored how those barriers could be mitigated by asking questions in a different way so as to reduce the stigma. Hear some highlights from the studies they reviewed, conclusions they drew, and recommendations for finding a balance between ensuring safe care while not being an impediment to professionals' care-seeking.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode78_Application_Barrier_Care-seeking_061124_transcript.pdf

Episode 77: Telling Our Story – Reflections on Board Service

Tue, 14 May 2024 05:00:00 -0400

CLEAR's story is a story of connections, learning, and engagement. Join us as host Line Dempsey engages in a compelling dialogue with CLEAR's President, Marc Spector, and President-elect, Staci Mason, exploring their personal journeys within the CLEAR community. Reflecting on their experiences, they highlight the invaluable connections, learning opportunities, and engagement fostered through committee and board service. From the excitement of global networking to insights into effective governance and decision-making processes, Marc and Staci share how their involvement with CLEAR improves their knowledge and understanding of regulatory issues and helps make them better regulatory leaders at their own organizations. Line, Marc, and Staci share their biggest takeaways from their involvement with CLEAR and encourage other CLEAR members to deepen their engagement.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode77_Board_Story_051424_transcript.pdf

Episode 76: Revisiting a Fundamental Question: What It Means to Be a Good Regulator

Tue, 09 Apr 2024 05:00:00 -0400

A few years ago, we had a great conversation with Deanna Williams where we discussed the big question of, What does it mean to be a good regulator? There’s not a better or more fundamental question to ask for our CLEAR audience. As the regulatory landscape evolves and we face different challenges in our roles, it’s great to go back to some of the fundamentals and keep those concepts top of mind. Good regulators should ask the question, Can we demonstrate that there's value in what we do? Deanna urges regulators to move beyond being just good enough to asking, How can we be better?

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode76_Revisit_Good_Regulator_040924_transcript.pdf

Episode 75: The Legislative Rundown – What’s Happening in 2024

Tue, 12 Mar 2024 05:00:00 -0400

From new trends like artificial intelligence and banishing diversity, equity and inclusion requirements, to some familiar ones like workforce mobility and licensure compacts, panelists will discuss current legislative initiatives and policy trends happening nationwide that are impacting occupational licensure in 2024. Join us for the legislative rundown with John Bremer from Federation of State Medical Boards, Nicole Livanos from National Council of State Boards of Nursing, and Kelly Parker from Propelus, developers of the continuing education compliance platform, CE Broker. CLEAR thanks CE Broker for being our Premier Education Partner this year.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode75_2024_Legislative_Rundown_031224_transcript.pdf

Episode 74: New Pathways - Alternatives to the Licensure Exam

Tue, 13 Feb 2024 05:00:00 -0500

Jo Perini-Abbott and Addie Smith with the Oregon State Bar Alternatives to the Exam Task Force talk about the OSB's deliberative process to research alternatives to the traditional bar exam, including diploma privilege, an experiential law school pathway, and a supervised practice pathway. Hear about the requirements for the ultimately approved Supervised Practice Portfolio Examination (SPPE), its skill-focused method of assessment, and the potential impact on law schools and students. Jo and Addie also share how this new pathway will support diversity and equity in the legal profession.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode74_Alternatives_to_Exam_021324_transcript.pdf

Episode 73: The What, Why, When, and How of Remedial Educational Interventions

Tue, 09 Jan 2024 05:00:00 -0500

One role of regulators is to make appropriate dispositions that adequately address a licensee’s or registrant’s conduct of concern. Often regulators determine that remedial interventions are necessary or advisable. Catherine Caldicott, Medical Director of PBI Education, helps define "intensive remedial interventions," gives some reasons that licensed professionals might need intensive remedial interventions, and talks about how regulators can find courses and course providers and make sure it's the right course for a particular licensee or situation. She also discusses the approved list method and its benefits for regulators and disciplined licensees alike.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode73_Remedial_Interventions_010924_transcript.pdf

Episode 72: CLEAR’s DEI Resources for Regulators and Revisiting a Conversation on Unconscious Bias

Tue, 12 Dec 2023 05:00:00 -0500

This episode revisits a previous conversation about unconscious bias - what it means, how it can influence our decision-making, and what we can do to minimize its impact. We also announce new DEI resources for CLEAR members. CLEAR’s DEI Definitions workgroup has developed definitions of key terms frequently used in discussions about DEI. The workgroup carefully considered a range of definitions for each term and is constantly refining and reflecting upon this work. CLEAR’s External Resources for Regulators workgroup has compiled a list of resources related to developing, implementing, and measuring DEI initiatives within regulatory organizations. The documents, policies, and research resources are grouped by categories related to starting your DEI journey, foundational knowledge, policy documents, practice standards and practice guides for professionals, DEI-related courses and training, and DEI metrics. There’s a wealth of resources, many from fellow regulators, to support you on your DEI journey as we seek to remove bias and discrimination in the professional and occupational regulatory community.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode72_DEI_Resources_121223_transcript.pdf

Episode 71: CLEAR Award Recipients: Sharing Insights from Experience (Part 2)

Tue, 14 Nov 2023 05:00:00 -0500

The 2023 CLEAR Awards were presented in Salt Lake City during CLEAR's Annual Educational Conference. Our podcast host had the chance to catch up with the recipients and hear about the cases and accomplishments they were nominated for. In this part 2 episode, hear from Jayde Fuller with the AHPRA Aboriginal and Torres Strait Islander Health Strategy Unit, recipient of the Regulatory Excellence Team Award, and Holly Childs and Jonathan Gordon with the Real Estate Council of Alberta, recipient of the Investigative Excellence Team Award. Listen to their insights from experience.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode71_2023Awards2_111423_transcript.pdf

Episode 70: CLEAR Award Recipients: Sharing Insights from Experience (Part 1)

Tue, 10 Oct 2023 05:00:00 -0400

The 2023 CLEAR Awards were presented in Salt Lake City during CLEAR's Annual Educational Conference. Our podcast host had the chance to sit down with the recipients and hear about the cases and accomplishments they were nominated for. In this part 1 episode, hear from John Crumley, recipient of the Investigative Excellence Award for an Individual; Ginny Hanrahan, recipient of the Regulatory Excellence Award for an Individual; and Dean Benard, recipient of the Service Award for Lifetime Achievement. Listen to their insights from experience, and tune in next month for part 2 with two more award recipients.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode70_2023Awards1_101023_transcript.pdf

Episode 69: Ethical International Recruitment of Foreign-Educated Healthcare Workers

Tue, 12 Sep 2023 05:00:00 -0400

Mukul Bakhshi with the Alliance for Ethical International Recruitment Practices for CGFNS International, Inc. shares information about the recently updated “Health Care Code for Ethical International Recruitment and Employment Practices.” He discusses the important balance of making sure people are treated fairly at the micro level while considering global macro level concerns about brain drain and healthcare infrastructure. He highlights the overall work to make the code more accessible and three specific standards that were updated. He shares several resources that regulators can refer to about mobility and international recruitment of healthcare workers.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode69_Ethical_Intl_Recruitment_091223_transcript.pdf

Episode 68: Navigating Change - Conference Plenary Preview

Tue, 08 Aug 2023 05:00:00 -0400

Get a sneak peek at the CLEAR conference plenary session, "Own Your Shift: Turn your season of change into your season of possibility." Tiffany Lanier, Change + Wellbeing Speaker and Founder of The Morning Shift Co., will share how to create meaningful impact in our lives, in our work, and in the world by pushing past the old paradigm of rise and grind and stepping into the new paradigm of what she calls "rise and shift." She talks about the mindset, tools, and resources that can help us be more equipped when the challenge of change arises and why it's important to acknowledge that we are human in the midst of these great changes and focus on wellbeing.

Engage in further discussion on CLEAR's Regulatory Network (members-only, join here).

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode68_AECplenary_Navigating_Change_080823_transcript.pdf

Episode 67: Practice Authority, Workforce Diversity, and Equity of Care - New Research

Tue, 11 Jul 2023 05:00:00 -0400

Alicia Plemmons with the Knee Center for the Study of Occupational Regulation shares new research her team conducted to explore the relationship between nurse practitioner full practice authority, nurse practitioner workforce diversity, and disparate primary care access. They compared the ethnic and racial composition of different state populations to the nurse practitioner workforce in those states and considered whether removing requirements for collaboration contracts and allowing full practice authority allows more practitioner mobility and greater access to care for underserved communities. "Addressing different ways in which new practitioners may be able to enter and serve marginalized, underrepresented communities before the [physician] shortages get worse - actually analyzing it right now before it gets worse - is really key to ensuring that we maintain accessible and quality healthcare for everybody moving forward."

Engage in further discussion on CLEAR's Regulatory Network (members-only, join here).

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode67_Practice_Authority_Workforce_Diversity_071123_transcript.pdf

Episode 66: Decreasing Application Processing Time While Maintaining Accuracy

Tue, 13 Jun 2023 05:00:00 -0400

Jennifer Best with Nova Scotia College of Nursing talks about some recent policy and process changes the College made to streamline their licensing process for applicants from other provinces and from seven international jurisdictions to bring more nurses into the health system in Nova Scotia. She shares how the College analyzed data from ten years of applicants related to curriculum, entry-level competencies, and exam success rates to confirm comparable preparation to Nova Scotia scope of practice. The new process allows nurses from seven designated countries to apply directly to NSCN if certain eligibility criteria are met. Jennifer shares how these changes have affected license processing times and how the College put measures in place to make sure they weren't sacrificing quality and were safely putting nurses into the system.

Engage in further discussion on CLEAR's Regulatory Network (members-only, join here).

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode66_Processing_Time_061323_transcript.pdf

Episode 65: Developing a Military Occupational Crosswalk

Tue, 23 May 2023 05:00:00 -0400

Andrew LaFratte, Deputy Policy Director, shares an initiative that the Pennsylvania Department of State has developed to lessen the regulatory licensure burden for military veterans and spouses. Based on results from a veterans licensure survey they conducted, the Department recognized the need for better guidance on the transferability of military credentials and experience into occupational licensing requirements. The result - a Military Occupational Crosswalk to identify and relate civilian career opportunities and requirements to a veteran's military experience. Hear about the challenges faced by the veteran community when applying for licensure, the purpose of the Crosswalk, the development of the Crosswalk, promotion of the Crosswalk to the various stakeholders, the impact that it's had so far, and advice for other jurisdictions that may wish to undertake such an initiative.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode65_Military_Crosswalk_052323_transcript.pdf

Related CLEAR webinar recording for purchase: The Effects of Occupational Licensure for Veterans and Military Spouses shares more about the results of the veterans survey

Episode 64: Citizen Empowerment through Technology Modernization

Tue, 11 Apr 2023 06:00:00 -0400

Dan Hereth, Secretary of the Wisconsin Department of Safety and Professional Services, shares his agency's journey with a multi-year, multi-phase technology initiative. He focuses on how enhancements to the technology used for online license applications and renewals has resulted in better service to the citizens of Wisconsin. New cloud-based technology enables applicants to sit in the drive's seat of their application process to submit the documentation and move it forward, while Department staff are better able to identify applications that are ready for review and move those forward most quickly and efficiently.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode64_Empowerment_through_Technology_041123_transcript.pdf

Episode 63: Regulatory Sandboxes - Concept and Implementation

Tue, 14 Mar 2023 06:00:00 -0400

Jan Robinson, Bradley Chisholm, and Micah Matthews explore the concept of sandboxes for professional and occupational regulators. What is a regulatory sandbox? It's important to think about it like a tool to relax legal and regulatory requirements to create a bit of safe space for experimenting. Experimentation is really necessary because we're working in complex systems, and so are those we regulate. Regulatory sandboxes can help regulators contribute to needed agility in the regulatory environment, while drawing clear lines where innovation can occur and being specific about where it cannot.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode63_Regulatory_Sandboxes_031423_transcript.pdf

Episode 62: Themes in Professional Licensing with CLEAR’s Premier Technology Partner, Thentia

Tue, 14 Feb 2023 05:00:00 -0500

Paul Leavoy, Managing Director - Regulatory Content and editor of Ascend magazine for Thentia, talks with CLEAR about regulatory news and current themes in professional licensing. He highlights how labor shortage issues are intertwined with licensing reform and license portability. He talks about some interesting interviews he's done with Dr. Marie Bismark about data trends in complaints and with NCSBN's David Benton about using technology and AI for complaints handling. He gives examples of states doing great work on licensing reform and licensure compacts. And he gives a peek at some research projects Thentia is working on: "Something that excites me is kind of painting a picture of tomorrow's regulator. If we flash forward with all the tools and technologies that are within our grasp - What does it look like 10 years from now?"

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode62_Trends_Thentia_021423_transcript.pdf

Episode 61: Regulatory Connections - The UK’s New Institute of Regulation

Tue, 10 Jan 2023 05:00:00 -0500

Marcial Boo, chair of the new Institute of Regulation in the UK, joins us for this episode. Hear about the membership and goals of this new professional body for regulators in the UK. Marcial shares some of the challenges facing regulators in the UK, many of them similar to challenges faced by regulatory organizations around the world. Marcial hopes that CLEAR members and members of the Institute of Regulation "can make connections, interact over time, and benefit from the insight that we each have on our different regulatory challenges."

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode61_Institute_of_Regulation_011023_transcript.pdf

Episode 60: Inquiry to Audit - Improving Communications

Tue, 13 Dec 2022 05:00:00 -0500

Carol Puchailo with the College of Registered Nurses of Manitoba discusses the College's Inquiry to Audit (I2A) Project, an initiative the practice team took to critically think through their systems processes with a focus on improving communication. She discusses how the goal of quality assurance - always striving to get better - can also be applied to the college's own way of doing business, with a goal of improving communication to the public and to registrants. She discusses challenges of determining what information can be shared between the quality assurance team and the conduct team. She talks about the benefits to registrants and to college staff from clearly defining what an inquiry, consultation, review, and audit are and creating a map and flow chart to direct people through the process. "So, it's a process that worked well, and we felt that we were successful at it, but we had to always check in with ourselves. . . . It's going to be an ongoing conversation."

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode60_Inquiry_to_Audit_121322_transcript.pdf

Episode 59: Evaluating How Medical Boards Communicate about Physician Sexual Misconduct

Tue, 08 Nov 2022 05:00:00 -0500

Lisa McGiffert with the Patient Safety Action network and Carol Cronin with the Informed Patient Institute share research and recommendations from their report, Communicating about Physician Sexual Misconduct: How are state medical boards doing? They raise concerns about the ability to find information about physician sexual misconduct on state medical board websites. They highlight websites that are doing well at indicating the seriousness of the issue, providing information for doctors and for patients, and providing resources for those who have been sexually assaulted. They give recommendations about clearly stating a policy of zero tolerance, clear explanations for doctors and patients about sexual misbehavior, transparency about complaints, and the use of straightforward language. They also discuss recommendations related to education and training on trauma-informed care and implicit bias.

Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode59_Boards_Communicate_Sexual_
Misconduct_110822_transcript.pdf)

Episode 58: CLEAR’s 2022-24 Strategic Plan – Supporting the Regulator of Tomorrow

Tue, 11 Oct 2022 06:00:00 -0400

During CLEAR's return to our in-person annual conference in Louisville, we were able to sit down with Board members to discuss the 2022-24 strategic plan and some of the exciting initiatives underway to support CLEAR members. The conversation centered on CLEAR's role in facilitating peer learning and connections and forwarding innovative thinking to support the regulator of tomorrow. Hear about CLEAR's strategic priorities around developing a mentorship model; exploring the concept of regulatory sandboxes; addressing the regulator's role in responding to the workforce crisis; providing resources about innovations and lessons learned related to remote working patterns; and serving as a change agent related to diversity, equity and inclusion in professional and occupational regulation.

Transcript: html (https://www.clearhq.org/page-1860760) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode58_CLEAR_Strategic_Plan_
101122_transcript.pdf)

Episode 57: Update on FSMB’s COVID Misinformation Policy

Thu, 08 Sep 2022 06:00:00 -0400

Katie Templeton, Chair of the Federation of State Medical Boards Ethics and Professionalism Committee, shares details on FSMB's full policy on "Professional Expectations Regarding Medical Misinformation and Disinformation." She shares that addressing misinformation shared by practitioners is not something new - it falls under the professional duty and ethical responsibilities to be honest and truthful in all patient interactions and when speaking. She highlights the recommendations in the policy related to boards having a mis/disinformation policy, boards retaining their authority to handle their licensees without legislative overreach, addressing issues of mis/disinformation under the purview of professionalism and ethical duties, considering education or other rehabilitative measures to correct the conduct, and feeling confident moving forward with such cases based on sound regulatory considerations for public protection on the basis of ethical duty.

Transcript: html (https://www.clearhq.org/page-1860756) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode57_FSMB_Misinformation_Policy_
090822_transcript.pdf)

Episode 56: Free Speech Challenges to Licensure of Speaking Professions

Tue, 09 Aug 2022 06:00:00 -0400

Get a sneak peek at another session from the upcoming Annual Educational Conference. Charla Burill with North Carolina Board of Dietitians and Nutrition and Pepin Tuma with Academy of Nutrition and Dietetics address the impact of constitutional free speech challenges to licensure of speaking professions. A lot of lawsuits recently in the US are drawing on the legal argument that states violate the free speech rights of unlicensed individuals by requiring that they meet minimum qualifications and obtain a license in order to practice this so called “speaking profession.” Charla and Pepin talk about why dietetic boards are being sued using this argument, discuss the definition and importance of the professional speech doctrine, and share updates on some recent cases and whether cases actually address licensure laws of a profession. They also discuss whether other professions should be concerned about what's going on - focusing on the concepts of conduct versus speech, professional-client relationship, and strict scrutiny standards for licensure laws.

Transcript: html (https://www.clearhq.org/page-1860753) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode56_Free_Speech_Challenges_
080922_transcript.pdf)

Episode 55: Employee Support through Mental Health, Wellness, and Mentorship

Tue, 12 Jul 2022 06:00:00 -0400

Get a sneak peek at some sessions from the upcoming Annual Educational Conference. Abby Migliore with Alabama Board of Nursing focuses on mental health and wellness in healthcare workers. She discusses the difference between mental health and mental wellness and shares statistics and survey responses about what healthcare workers are actually reporting about their own mental health. She talks about how increased stress, burnout, pandemic fatigue, and compassion fatigue pose a threat to the individual and to the healthcare system as a whole.

Then, our conference plenary speaker, Ted Ma, talks about what it means to "Be the One: How Great Leaders Bring out the Best in Others." He discusses the importance of creating a culture of mentorship (including some statistical evidence). He shares some differences between being a leader, mentor, coach, or sponsor and touches on some topics that will be the deeper focus of the plenary presentation.

Transcript: html (https://www.clearhq.org/page-1860752) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode55_Employee_Support_
071222_transcript.pdf)

Episode 54: Sunrise Review and Right-sizing Occupational Regulation

Tue, 14 Jun 2022 06:00:00 -0400

A new research report released by the Institute for Justice analyzes 30 years worth of sunrise reviews and draw lessons for licensing policy. Co-authors Lisa Knepper and Kathy Sanchez define sunrise reviews as studies examining whether proposed occupational licenses and other regulations are really a good idea and genuinely in the public's interest, not just the occupation's interest. They discuss some of the common features of sunrise laws and programs across states and share what the research shows about how licensing proposals stand up to the scrutiny of sunrise. Elizabeth Carter, who conducted sunrise reviews for the Virginia Board of Health Professions, shares their rigorous process for sunrise reviews, including their seven criteria and the consistency of their process, which leads to an empirically-based rationale for a recommendation.

Listen to the podcast episode and then register for the June 29 webinar (https://www.clearhq.org/event-4753631) when the panelists will dive deeper into what the research and experience can tell us about establishing a strong sunrise review program.

Transcript: html (https://www.clearhq.org/page-1860750) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode54_Sunrise_Reviews_
061422_transcript.pdf)

Episode 53: Regulating Licensees’ Use of Social Media

Tue, 10 May 2022 06:00:00 -0400

Lise Betteridge, Andrew Charnock, and Nancy Spector discuss social media policies and regulating licensees' use of social media. The theme that arose from the conversation is "the changing times," as the speakers consider why it's important to develop a social media policy or guidelines, protecting privacy and confidentiality, and guiding licensees to make the link between standards of practice and their professional judgment around social media use. They discuss the legal framework and enforceability of the policies and responding to complaints. They stress the need for professionals, who are in a position of influence, to use their professional judgment in every interaction, whether professional or personal and whether they're using their professional title or not. "It's a sign of the times and the need to adjust to contemporary practice and social norms that are happening across society."

Transcript: html (https://www.clearhq.org/page-1860746) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode53_Licensee_Social_Media_
051022_transcript.pdf)

Episode 52: CSG Survey of Universal Licensing Recognition Laws

Tue, 12 Apr 2022 06:00:00 -0400

Adam Diersing, policy analyst for the Center of Innovation with the Council of State Governments, shares information about CSG's 2021 survey of universal license recognition laws. He describes what ULR laws mean and how they differ from other license portability models such as endorsement, reciprocity agreements, or interstate compacts. He details some of the variations in ULR laws among states that have implemented them. He shares what survey respondents indicated about their experiences in implementation, challenges, and benefits. He offers some lessons learned about substantial equivalency requirements, stakeholder engagement, and digital licensing that could be helpful to states that are considering a ULR law.

Transcript: html (https://www.clearhq.org/page-1860743) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode52_Universal_Licensing_Recognition
_041222_transcript.pdf)

Episode 51: Evaluating Policy Changes Made During the Pandemic

Tue, 08 Mar 2022 05:00:00 -0500

Al Carter, executive director of the National Association of Boards of Pharmacy, discusses the report from NABP's work group to consider extending waivers that were issued during the pandemic. He shares how the work group evaluated policy changes into three categories: what should be looked at for permanent consideration in all circumstances, what should be considered during special or unusual public health circumstances, and what should only be considered during declared emergencies.

Hear how the pharmacy association evaluated policy changes, and join the discussion on CLEAR Communities (https://community.clearhq.org/) to share how your organization is evaluating pandemic policy changes moving forward.

Transcript: html (https://www.clearhq.org/page-1860738) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode51_Evaluating_Pandemic_Changes
_030822_transcript.pdf)

Episode 50: 2021 Regulatory Trends – The Year in Review

Tue, 08 Feb 2022 05:00:00 -0500

CLEAR is celebrating Episode 50 of our podcast! Listen as CLEAR presidents past and present take a look back at trends in professional regulation during 2021. Hear international perspectives on the following themes: Disciplining practitioners for COVID mis/disinformation, Mobility, DEI and discrimination in regulation, Reducing barriers to licensure, Licensure issues for veterans and military members, and Telepractice.

And view the CLEAR Regulatory News blog summary of 2021 regulatory trends (https://www.clearhq.org/page-1860729).

Transcript: html (https://www.clearhq.org/page-1860733) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode50_2021_Regulatory_Trends
_020822_transcript.pdf)

Episode 49: Organizational Transformation - Cultural Safety and Humility in Healthcare

Tue, 11 Jan 2022 05:00:00 -0500

The health regulatory colleges in British Columbia signed a declaration to cultural safety and humility with First Nations Health Authority partners, committing to strengthening relationships with Indigenous peoples and ensuring that culturally safe practices are embedded in the operations and proceedings of the colleges. Hear from the College of Physicians and Surgeons of BC about their journey of organizational transformation and addressing Indigenous-specific racism in healthcare.

Heidi Oetter, Susan Prins, and Derek Puddester talk about education, diversified governance representation, a new standard of practice on cultural safety and humility, and a rebranding of the organization to reflect current values of Truth and Reconciliation. "We really recognize at this point that this is our problem to fix, not theirs. . . . Simply put: We must and we will respond to every single recommendation [from the 'In Plain Sight' report]."

Transcript: html (https://www.clearhq.org/page-1860728) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode49_Cultural_Safety_Humility
_011122_transcript.pdf)

Episode 48: Beyond the Contract: What Regulators Really Want and Need from the Vendor Community

Tue, 07 Dec 2021 05:00:00 -0500

Caroline Miller, Cathi Mietkiewicz, and Marc Spector speak from their perspectives from both the vendor side and the regulator side about the relationship between regulatory organizations and the vendor community. They talk about how technology is really embedded in all of the work that regulators do, so leveraging the expertise of the regulators and the vendors is important in order to be effective and efficient with solutions. They talk about challenges in how regulators and vendors approach the relationship and how they can move beyond that to have an honest conversation about what is achievable.

Transcript: html (https://www.clearhq.org/page-1860726) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode48_Beyond_the_Contract
_120721_transcript.pdf)

Episode 47: Diversity, Equity, and Inclusion - Where are we now?

Tue, 09 Nov 2021 05:00:00 -0500

Sandy Greenberg and Marlon Brown talk about where regulatory organizations are with the diversity, equity, and inclusion initiatives. After providing some working definitions of DEI terminology, Sandy shares results from a recent survey of CLEAR stakeholders - asking where they rate DEI as a priority, what prompted their interest in DEI, how they are responding to the issue, what obstacles they're experiencing in implementing DEI-related initiatives, and what metrics they will use to measure success. Then, as a preview to topics at CLEAR's Winter Symposium, Marlon Brown shares some of the ongoing DEI initiatives, both internally and externally, at the Michigan Department of Licensing and Regulatory Affairs.

Transcript: html (https://www.clearhq.org/page-1860725) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode47_DEI_Where_are_we
_110921_transcript.pdf)

Episode 46: Questions a Legislator Should Ask - A foundation for regulatory understanding

Tue, 12 Oct 2021 06:00:00 -0400

The Questions a Legislator Should Ask series is designed to provide important questions to be asked, as well as background information, to assist policymakers in their deliberation of proposed new professional regulation as well as revisions to current statutes. This series of online conversations, as well as the book on which it is based (order here: https://www.clearhq.org/page-1721424), can also be of value to legislative staff and regulators who may need to provide information to stakeholders.

This podcast episode starts off the series by laying the groundwork about the authority to regulate professions and different terminology used in the regulatory world. Panelists then discuss the importance of several key questions legislators should consider when evaluating requests related to professional regulation:

Is there a problem?
Is there a problem that requires regulation?
What alternatives to regulation of individuals can be considered?

Listen to this podcast episode, then purchase the webinar series recordings: https://www.clearhq.org/event-4599616.

Transcript: html (https://www.clearhq.org/page-1860724) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode46_Questions_Legislator_Ask
_101221_transcript.pdf)

Episode 45: Being a Better Investigator - Insights from Experience

Tue, 14 Sep 2021 06:00:00 -0400

Line Dempsey, chair of CLEAR's National Certified Investigator Training committee, talks with longtime NCIT instructors Mike Ferjak and Amigo Wade to share insights from their vast experience as investigators. The take-away: preparation is the key to success in investigations. Mike, Line, and Amigo share their stories from experience about the importance of being properly prepared and maintaining credibility. They stress the importance of knowing what tools are in your investigator tool box and knowing when to use them.

Transcript: html (https://www.clearhq.org/page-1860720) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode45_Investigator_Insights_
091421_transcript.pdf)

Episode 44: Rubber Band Resilience - conference keynote preview

Tue, 10 Aug 2021 06:00:00 -0400

Kathy Parry, corporate energy expert and keynote speaker for CLEAR's 2021 Annual Educational Conference, talks about three phases on the resilience curve and the meaning of rubber band resilience. She offers some tips to help teams and organizations understand and manage their reactions to disruptive situations and some tips to help you make a plan to de-stress.

Hear all of Kathy's insights and tips during the conference keynote session, “Rubber Band Resilience: How to Stretch without Snapping.” Thank you to Thentia for sponsoring the keynote session.

Transcript: html (https://www.clearhq.org/page-1860717) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode44_Rubber_Band_Resilience_
081021_transcript.pdf)

Episode 43: UK Regulatory Reform Proposals and Influence in Other Jurisdictions

Tue, 13 Jul 2021 06:00:00 -0400

The UK Department of Health and Social Care has published proposed changes to healthcare regulation. How might this influence professional regulation in other jurisdictions? Mark Stobbs with the UK's Professional Standards Authority gives an overview of what the PSA does, including an annual report to Parliament on how each regulator is meeting the 18 Standards of Good Regulation. Richard Steinecke with Steinecke Maciura LeBlanc in Ontario talks about how the PSA has influenced professional regulation in Canada, including the establishment of oversight bodies, a competency-based nomination process for board and council members, and consolidation of some regulatory bodies under a uniform framework.

Mark then discusses some of the current reform proposals, which aim to give all the regulators consistent legislative footing as well as more flexibility to make rules governing particular parts of their work. Richard share some thoughts about which proposals might be of most interest to Canadian regulators: regulators' ability to voluntarily delegate some of their activities to other regulators, perhaps a greater role in overseeing educational programs, the ability to administratively remove practitioners for incapacity or language fluency issues without a full discipline hearing, and an accepted outcomes approach to fitness to practice (discipline).

Transcript: html (https://www.clearhq.org/page-1860713) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode43_UK_Proposals_Influence_
071321_transcript.pdf)

Episode 42: Research and Trends related to Criminal History and Professional Licensure

Tue, 08 Jun 2021 06:00:00 -0400

Carla Caro with ACT and Rebecca Durcan with Steinecke Maciura LeBlanc explore how regulatory bodies consider and deal with criminal history or record among applicants for licensure. Carla shares results of an international survey about where regulatory bodies currently are regarding their consideration of criminal background in licensure decisions, showing a great deal of variation in what is considered, how far back they looked, and whether the criminal history was related to the license being sought. They discuss how regulatory organizations are taking a more nuanced look at good moral character requirements and whether they're placing too much weight on criminal history and considering how to balance public protection with providing fair opportunities for employment.

They suggest engaging your board, legal counsel, and staff in a proactive and systematic review of policies so that you can develop approaches that balance the public protection mandate with things that are relevant and proportionate to the level of risk and nature of the offense, creating decision processes that are less subject to implicit bias or impacts that may have resulted from systemic bias in the criminal justice system. Are the requirements meeting the intent, and, if not, how can we modify or eliminate them?

study that Rebecca refers to: “Rethinking the Character and Fitness Inquiry” by Leslie Levin of University of Connecticut School of Law (2014). https://opencommons.uconn.edu/law_papers/125/

Transcript: html (https://www.clearhq.org/page-1860709) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode42_Criminal_History_Licensure_
060821_transcript.pdf)

Episode 41: Starting Fresh - The Journey of a New Specialist Regulator

Tue, 11 May 2021 06:00:00 -0400

Sarah Blackmore with Social Work England shares the journey and progress of establishing a new specialist social work regulator in England, including consultation and development of professional standards, a focus on dialog and collaboration with all stakeholders in the sector--social workers, student social workers, academics and those with lived experience of social work, and development of education and training standards with a focus on ensuring that people who use social work services are engaged at every point. She talks about how SWE is looking at the whole of the professional journey from student to consultant practitioner or leadership pathway, with an aim to clarify and streamline the options and expectations, as well as establishing a way to recognize the increasing sophistication of social work practice. She also discusses the goals of working internally as an organization and collectively with the sector to address discrimination and disadvantage--ensuring inclusivity in social work courses; reviewing anti-discriminatory practice training; and creating equality, diversity and inclusion steering groups.

Transcript: html (https://www.clearhq.org/page-1860707) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode41_Journey_New_Regulator_051121_
transcript.pdf)

Other resources mentioned:
SWE blog: https://www.socialworkengland.org.uk/news/my-story-as-a-chinese-british-social-worker-during-covid-19/
Social Work in England annual report: https://www.socialworkengland.org.uk/about/what-we-do/publications/social-work-in-england-first-reflections/

Episode 40: Testing Through the Years - a CLEAR Exam Review Retrospective

Tue, 13 Apr 2021 06:00:00 -0400

This episode of the CLEAR podcast celebrates the important contribution of long-time CLEAR Exam Review editorial board members Steve Nettles and Jim Zukowski. Steve and Jim just stepped down from a tenure of 26+ years with CER, so who better to give some perspective on the testing industry through the years. Steve and Jim talk about changes, innovations and challenges they've seen in the testing industry - when credentialing programs began to accept and comply with the Uniform Guidelines for employment testing, use of computers for item-banking, the advancement of passing score studies, the move to computer-based testing and innovative items, and the challenge of cheating becoming more technologically sophisticated as well.

CLEAR thanks Steve and Jim for their time and expertise over the years to bring timely and relevant information to the CLEAR Exam Review readership.

Transcript: html (https://www.clearhq.org/page-1860706) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode40_CER_Retrospective_041321_
transcript.pdf)

Episode 39: CLEAR Investigative Excellence Award: Sharing Lessons Learned

Tue, 09 Mar 2021 05:00:00 -0500

Nicholas Woloszczuk, recipient of the 2020 CLEAR Investigative Excellence Award, talks about the case for which he was nominated, challenges he encountered during the investigation, and the investigative tools and techniques he used to bring the case to successful conclusion. The case involved a 14-year-old girl who was subjected to grooming by her 38-year-old male teacher. At first, it seemed like a simple open-and-shut case. But through perseverance to further pursue a lengthy interview with the victim, use of the enhanced cognitive interview technique, and continued professional development and training on the extraction of digital evidence, further evidence was found and the teacher's teaching certificate was revoked.

Transcript: html (https://www.clearhq.org/page-1860701) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode39_Investigative_Lessons_030921_
transcript.pdf)

Episode 38: Sanction Reference Points for Fairness and Defensibility

Tue, 09 Feb 2021 05:00:00 -0500

Dr. Elizabeth Carter with the Virginia Board of Health Professions provides an overview of the Sanction Reference Points program, a tool used by licensing boards in Virginia to ensure fair and consistent treatment during the discipline and sanctioning process. She talks about the process to statistically analyze past case data and consult with the boards to determine factors that should be considered or should be excluded. She shares how the boards can choose to use the worksheets and points values as sanctioning guidance and discusses the benefits of the program for fairness, consistency, and defensibility of the board's decisions. She offers resources that boards can turn to if they're interested in developing this sort of tool.

Transcript: html (https://www.clearhq.org/page-1860700) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode38_Sanction_Reference_Points_020921_
transcript.pdf)

Episode 37: Regulatory Modernization - Challenges and Tips

Tue, 19 Jan 2021 05:00:00 -0500

Caroline Miller with Tyler Technology and James Collins with Microsoft talk about regulatory modernization, highlighting the difference between a refresh or update and a transformation. They advise to avoid recreating the old system in the new system but instead adopt the new system from the consumer/public's perspective. They talk about the need for government to move to delivery of services as an enterprise rather than individual agencies.

Challenges and tips they offer include setting a vision of where you are, where you want to be, and the case for why you want to get there; defining requirements of your new system and determining if it's a technology need or a change in process need; employing change management skills and patience for adult learners who need to unlearn before they can learn new skills; planning in resources to augment your team so you can focus on this large project; and having a good communication plan and common nomenclature between the agency and the technology vendor.

Transcript: html (https://www.clearhq.org/page-1860699) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode37_Regulatory_Modernization_
011921_transcript.pdf)

Bonus Episode: Recognizing Unconscious Bias and Minimizing Its Impact

Tue, 15 Dec 2020 05:00:00 -0500

Chris McIntyre, keynote speaker for CLEAR's 2021 Winter Symposium, talks about what we really mean when we say "unconscious bias," different areas we need to consider related to diversity, ways that unconscious bias can influence our decision-making on a personal and professional level, and what we can do to minimize the impact of unconscious bias. He also shares some questions organizations can ask themselves to determine if their efforts at addressing unconscious bias are successful.

Transcript: html (https://www.clearhq.org/page-1860693) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/
CLEAR_podcast__bonus_episode_WSkeynote_unconscious_bias_
121520_transcript.pdf)

Episode 36: CLEAR's Board Addresses Unconscious Bias

Tue, 08 Dec 2020 05:00:00 -0500

CLEAR Board members Marc Spector and Staci Mason discuss how the Board is beginning to address the topic of unconscious bias. They share why the Board decided to take this important step of learning and listening to better understand unconscious bias, prejudices and discrimination, beginning with some training sessions and self-reflection. They share CLEAR's goals of exploring diversity and inclusion strategies, encouraging meaningful discussions about bias in professional licensing, and establishing tangible measures of success in addressing these issues - including sharing all of this information with CLEAR's membership.

Transcript: html (https://www.clearhq.org/page-1860692) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/
CLEAR_podcast_episode36_CLEAR_unconscious_bias_
120820_transcript.pdf)

Episode 35: The Role of Public Board Members

Tue, 17 Nov 2020 05:00:00 -0500

Graeme Keirstead and Barbara Holtry discuss the unique role that public members serve on regulatory boards and councils. They talk about why it's important to include public members and how their role differs from professional members. They offer ideas for ensuring diversity on boards and recruiting qualified members. They also discuss ways in which regulatory staff can assist public members in feeling prepared for their role and able to make an effective and needed contribution.

Transcript: html (https://www.clearhq.org/page-1860690) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/

CLEAR_podcast_episode35_Public_Members_

111720_transcript.pdf)

Episode 34: Conflicts of Interest with Subject Matter Experts

Tue, 13 Oct 2020 06:00:00 -0400

Peter Mackey with Peterbridge Communications LLC discusses conflicts of interest that subject matter experts might encounter when serving in exam-related roles for credentialing organizations. He talks about the risks to integrity of the exam and the reputation of the program if bias or conflicts of interest are allowed to affect exam-related activities. His recommendations for conflict management include promoting awareness about conflicts; clearly and frequently communicating expected behaviors and examples of conflicts; focusing on disclosure; and evaluating the likelihood of a breach and potential consequences, including consultation with legal experts when necessary.

Transcript: html (https://www.clearhq.org/page-1860683) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/
CLEAR_podcast_episode34_Conflicts_SMEs_
101320_transcript.pdf)

Episode 33: State Regulatory Structures Report

Tue, 08 Sep 2020 06:00:00 -0400

The National Conference of State Legislatures (NCSL), the Council for State Governments (CSG), and the National Governor’s Association Center for Best Practices (NGA Center) partnered with CLEAR on a comprehensive resource covering regulatory structures in use in the United States. The State Regulatory Structures report is informed by a survey conducted by CLEAR asking respondents to indicate which of five regulatory model(s) best represented their current regulatory organization. Results from 46 jurisdictions have been documented based on several different factors, including number of models in place within the jurisdiction, responsibility for decision-making authority, and responsibility for operational functions. In this podcast episode, Suzanne Hultin and Iris Hentze with NCSL talk about the larger Occupational Licensing Consortium Project and the impetus for the regulatory structures report. Stephanie Thompson with CLEAR shares some highlights of data from the report. And Cory Everett, regulatory consultant, provides context on how the report fits into the overall regulatory landscape in the US and what policymakers can take away from the report.

Transcript: html (https://www.clearhq.org/page-1860676) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/
CLEAR_podcast_episode33_Regulatory_Structures_
090820_transcript.pdf)

Episode 32: CLEAR's Conference Goes Virtual!

Tue, 11 Aug 2020 06:00:00 -0400

Micah Matthews and Helene Goldberg, chair and vice-chair of CLEAR's Conference Program planning committee, share news about the shift to the 2020 Annual Conference Virtual Experience. Listen in to hear about the pre-recorded and live content being offered, with relevant and informative sessions as attendees have come to expect from CLEAR's Annual Educational Conference. Hear how you can use the virtual platform to build your own session schedule, interact with presenters, and network with regulatory colleagues and vendors worldwide.

Transcript: html (https://www.clearhq.org/page-1860675) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/

CLEAR_podcast_episode32_AEC20Virtual_

081120_transcript.pdf)

Episode 31: Mobility and the Interstate Medical Licensure Compact

Tue, 14 Jul 2020 06:00:00 -0400

Marschall Smith, executive director of the Interstate Medical Licensure Compact Commission, discusses how the idea for creating a physician compact came about, what the compact does, and how it works. He shares some ways the compact has had a beneficial impact on improving access to care in rural and underserved areas and via telemedicine, especially as we deal with the coronavirus pandemic. He also mentions the IMLCC's mechanism to allow for joint investigations of physicians across states and planned improvements to move the compact process to a cloud-based system with a common database.

Transcript: html (https://www.clearhq.org/page-1860668) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/
CLEAR_podcast_episode31_IMLCC_mobility_
071420_transcript.pdf)

Episode 30: The Board's Role in Reopening Regulated Services

Tue, 09 Jun 2020 06:00:00 -0400

As state and jurisdictions start to reopen personal and medical services that were shut down in response to the COVID-19 pandemic, Sara Chambers with Alaska Division of Corporations, Businesses, and Professional Licensing; Gina Fast with Minnesota Board of Cosmetology; and Adam Higginbotham with Nevada State Board of Cosmetology share information about their boards' roles in developing reopening guidelines. They discuss concerns and challenges faced by their boards and their licensees. Reflecting on lessons learned, they talk about the importance of technology in staying connected and communicating with licensees, listening to the licensees and providing resources they need through multiple communication channels, and collaboration with board and industry stakeholders to develop consistent guidance and messaging.

Transcript: html (https://www.clearhq.org/page-1860661) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/
CLEAR_podcast_episode30_COVID_reopening_
060920_transcript.pdf)

Episode 29: Medical Marijuana and Licensure Issues

Tue, 12 May 2020 06:00:00 -0400

Lori Dodson with the Maryland Medical Cannabis Commission and Kevin Huff and Sean Pascal with the Colorado Division of Professions and Occupations Office of Investigations share their perspectives on regulating the medical marijuana industry. Ms. Dodson, with a relatively new commission, discusses some challenges and successes in building a regulatory agency from the ground up. The Colorado representatives, with a more established program, talk about the enforcement aspect for licensees who have a medical marijuana recommendation as well as the requirements for physicians making recommendations.

Transcript: html (https://www.clearhq.org/page-1860653) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/
CLEAR_podcast_episode29_medical_marijuana_
051220_transcript.pdf)

Episode 28: Research on Recidivism

Tue, 14 Apr 2020 06:00:00 -0400

Jimi Bush and Sarah Chenvert with the Washington Medical Commission discuss a recent recidivism study undertaken to look for behavior patterns among licensees who have undergone more than one instance of discipline within a 10-year time frame. The study aimed to determine if the Medical Commission's corrective actions had effectively resulted in physicians and physician assistants changing their practices and modifying their behavior. They share some findings of the study and some ways that the Commission will use the data to revamp their compliance program to work more closely with licensees to educate them and address common compliance issues before they become a problem.

Transcript: html (https://www.clearhq.org/page-1860651) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/
CLEAR_podcast_episode28_recidivism_study_
041420_transcript.pdf)

Special Episode: COVID-19 Resources for Regulators

Tue, 07 Apr 2020 06:00:00 -0400

We’re bringing you a special episode of the CLEAR podcast, talking about information and resources related to the COVID-19 emergency. This is a challenging time for everyone as we respond to this global health emergency. CLEAR's president, Kym Ayscough, president-elect, Ginny Hanrahan, and executive director, Adam Parfitt, highlight some of the resources that CLEAR has put together and information that CLEAR members have shared.

"Thank you to CLEAR's members who so willingly share their resources, their information, their expertise in the interest of safe regulation in all of the professions and occupations that we regulate. I feel really privileged to be a part of this community and find the sharing to be just infinitely beneficial. So thanks to everyone for that." - Kym Ayscough

Transcript: html (https://www.clearhq.org/page-1860650) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_special_episode_covid19_
040720_transcript.pdf)

Episode 27: What Makes a Difference for Candidates Taking Computer-based Tests?

Tue, 10 Mar 2020 06:00:00 -0400

Paula Lehane, a Ph.D. candidate at Dublin City University in Ireland with the Centre for Assessment Research, Policy and Practice in Education, and author of a recent CLEAR Exam Review article, discusses some of the issues that regulatory organizations need to consider for candidates taking computer based tests. She discusses candidates' expectation of flexibility related to device diversity and modifying user interfaces. She provides different examples of form factor and how it can interfere with test-taker performance and how organizations can design tests to ensure that test-taker performance is not influenced by a device’s particular features. She stresses the need for more research based in the assessment industry and making that research public and shareable.

Transcript: html (https://www.clearhq.org/page-1860647) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode27_Difference_CBT_
031020_transcript.pdf)

Episode 26: Alliance for Responsible Professional Licensing

Tue, 11 Feb 2020 05:00:00 -0500

Skip Braziel, Vice President – State Regulation and Legislation with the American Institute of Certified Public Accountants and David Cox, CEO of the National Council of Examiners for Engineering and Surveying introduce listeners to the newly-formed Alliance for Responsible Professional Licensing. ARPL is a group of organizations that represent highly-technical professions and the boards that regulate those professions. ARPL hopes to educate policy-makers and the public on concerns related to occupational licensing reform efforts. "It's about our duty to protect the public, and where we see that threatened is where ARPL will become involved." Concerns that Skip and David mention include instances where licensing reform is applied too broadly to all professions, legislation that would allow anyone to perform services as long as the consumer gives consent, and legislation that removes resources from boards.

Transcript: html (https://www.clearhq.org/page-1860641) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode26_ARPL_
021120_transcript.pdf)

Episode 25: What It Means to Be a Good Regulator

Tue, 14 Jan 2020 05:00:00 -0500

Deanna Williams, President of Dundee Consulting and long-time CLEAR member, tackles the question, What does it mean to be a good regulator? She talks about being trustworthy and earning public confidence, putting public interest above all others, being genuine and authentic in explaining how our actions best serve and protect the public, and being adaptable on the front-end of change. She discusses how regulators should have frameworks for consistent decision-making, validated evaluative processes, and a culture where questions are seen as opportunities rather than challenges. Good regulators should ask the question, Can we demonstrate that there's value in what we do? She urges regulators to move beyond being just good enough to asking, how can we be better?

Transcript: html (https://www.clearhq.org/page-1860634) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode25_Good_Regulator_
011420_transcript.pdf)

Episode 24: WHO Collaborating Centre for Health Workforce Regulation

Tue, 10 Dec 2019 05:00:00 -0500

Nick Lord and Kym Ayscough with the Australian Health Practitioner Regulation Agency discuss AHPRA's involvement as a World Health Organisation Collaborating Centre for Health Workforce Regulation. They discuss the WHO's interest in regulation of the health workforce, the current state of health workforce regulation in the Asia-Pacific region, and the WHO member states' interest in the Collaborating Centre. They share some goals of the network and opportunities for CLEAR members to be involved.

Transcript: html (https://www.clearhq.org/page-1860631) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode24_WHO_Collaborating_Centre_
121019_transcript.pdf)

Episode 23: Professional Regulation and the Next Generation

Tue, 12 Nov 2019 05:00:00 -0500

Jimi Bush, director of quality and engagement with the Washington State Medical Commission, talks about making it millennial, focusing on professional regulation and the next generation. She notes some of the characteristics of millennials and Generation Z, the impact their preferences and behaviors are having on certain industries, and specifically the impact for regulated workforces. She shares some ways that regulators can adapt their practices to millennial and Generation Z behaviors.

Transcript: html (https://www.clearhq.org/page-1860629) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode23_Regulation_Next_Generation_
111219_transcript.pdf)

Episode 22: How Regulators Can Use Behavioral Science

Tue, 08 Oct 2019 06:00:00 -0400

Cynthia Abel with the College of Early Childhood Educators in Ontario talks about how regulators can use behavioral science (sometimes called behavioral insights, behavioral economics, or nudging) - the concept of taking what we know about people and what influences how they behave and make decisions and harnessing that knowledge in order to design services and processes that are better aligned to the way we want people to behave and make decisions. She gives some examples and some opportunities to use this concept in a licensing and compliance environment and offers some considerations for organizations interested in applying this concept.

Transcript: html (https://www.clearhq.org/page-1860621) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode22_Behavioral_Science_
100819_transcript.pdf)

Episode 21: Using a National Certification as Eligibility for Licensure

Tue, 10 Sep 2019 06:00:00 -0400

Ida Darragh, executive director of the North American Registry of Midwives and CLEAR board member, talks about the benefits to a state and the licensee when a national credential is used as an avenue to licensure for a profession, how the North American Registry of Midwives works with states that license certified professional midwives, practice in states that do not have a licensure process for CPMs, and trends for the future related to the link between certification and licensure.

Transcript: html (https://www.clearhq.org/page-1860615) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode21_Using_National_Certification_
091019_transcript.pdf)

Episode 20: Lessons from Cases Involving Intentional Harm to Patients

Mon, 26 Aug 2019 06:00:00 -0400

When healthcare professionals intentionally harm or kill patients in their care, it shatters the public trust in the healthcare system, healthcare professionals, and their regulators. Lara Kinkartz with Weirfoulds LLP, Christine Braithwaite with the Professional Standards Authority in the UK, and David Benton with National Council of State Boards of Nursing discuss the impacts of such cases, processes and strategies regulators can put in place to help minimize the chances of intentional harm, and ways regulators can navigate the increased public scrutiny that results from such cases. This podcast episode is a lead-in to a session at CLEAR's Annual Educational Conference, September 18-21, 2019 in Minneapolis, Minnesota, that will further explore case studies and strategies.

Transcript: html (https://www.clearhq.org/page-1860614) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode20_Cases_Intentional_Harm_
082619_transcript.pdf)

Episode 19: Addressing Mental Health Concerns in the Investigative Process

Tue, 13 Aug 2019 06:00:00 -0400

Mental health is a far-reaching issue in society and has numerous implications for professional regulation. Mark Pioro and Jenna Smith with the College of Registered Psychotherapists of Ontario and Dean Benard with Benard & Associates explore the issue of accommodating mental health in the regulatory investigations process. They discuss the relevance of mental health to the work of a front-line regulatory investigator, issues that can arise when a participant in the investigation has a mental health challenge or condition, legal principles that apply to these situations, and strategies regulators or investigators can adopt to resolve dilemmas and accommodate individuals dealing with mental health difficulties during the investigation process. This podcast episode is a lead-in to a session at CLEAR's Annual Educational Conference, September 18-21, 2019 in Minneapolis, Minnesota, that will further explore case studies and strategies.

Transcript: html (https://www.clearhq.org/page-1860612) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode19_Mental_Health_Investigation_Process_
081319_transcript.pdf)

Episode 18: Use of a Professional’s Social Media History in Registration, Investigations and Professional Misconduct Prosecutions

Tue, 09 Jul 2019 06:00:00 -0400

The approach that regulators have taken regarding social media has evolved over the years, with more regulators conducting social media searches on applicants during the licensing process. Information found on social media can be used to aid an investigation, and the number of investigations that are centered on regulated professionals' misuse of social media has increased. How does this influence public confidence in regulators, and how do regulators take into account public expectations? How do regulators handle social media evidence and commentary during prosecutions? This podcast episode is a lead-in to a session at CLEAR's Annual Educational Conference, September 18-21, 2019 in Minneapolis, Minnesota, that will further explore the utility, legality and practicalities of relying on non-traditional sources of information, such as online and social media content, both in the registration process and investigations.

Transcript: html (https://www.clearhq.org/page-1860608) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode18_Social_Media_
070919_transcript.pdf)

Episode 17: Role of a Content Developer in Licensing Exams

Tue, 11 Jun 2019 06:00:00 -0400

Sarah Wennik, content development manager with Pearson VUE and chair of CLEAR's Examination Resources and Advisory Committee, talks about what a content developer is; how their role differs from the role of a psychometrician; the skills needed to be a successful content developer; and examples of the tasks a content developer is responsible, working in partnership with psychometricians, subject matter experts and test sponsors.

A session at the 2019 CLEAR Annual Educational Conference will address further details about remediating test items with poor statistical performance and give attendees a chance to take on the role of a content developer and work on example items.

Transcript: html (https://www.clearhq.org/page-1860601) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode17_content_Developer_
061119_transcript.pdf)

Episode 16: Update on Initiatives for Credentialing of Transitioning Military Members

Tue, 14 May 2019 06:00:00 -0400

Bill Brigman with Solutions for Information Design, Michael Behm with Stateside, and Sara Appel with the Multi-state Collaborative on Military Credit share updates on various programs, initiatives and legislation to aid service members in transitioning to civilian careers through credentialing and military credit opportunities. They discuss the COOL programs, recognition of equivalent military training, licensure fee reductions or waivers, licensure compacts, Pathways legislation, licensure endorsement and temporary licenses for military spouses, applying military training toward college credit, and career readiness programs.

Websites:
www.cool.army.mil
www.cool.navy.mil/usn/index.htm
www.cool.navy.mil/usmc.index.htm
www.amcaexams.com/military/air-force-cool/
www.mhec.org/convening/multi-state-collaborative-military-credit

Transcript: html (https://www.clearhq.org/page-1860599) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode16_Military_Credentialing_
051419_transcript.pdf)

Episode 15: Guidelines for Working with Subject Matter Experts

Tue, 09 Apr 2019 06:00:00 -0400

Elizabeth Witt, chief consultant and psychometrician with Witt Measurement Consulting, talks about what a subject matter expert (SME) is; the role of SMEs in job analysis, standard setting, and item writing; qualifications of an SME; SME recruitment; and communication with SMEs. She gives advice on how to ensure that SMEs are engaged and how to handle challenges involved in managing SMEs.

Transcript: html (https://www.clearhq.org/page-1860590) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode15_Working_with_SMEs_
040919_transcript.pdf)

Episode 14: Perspectives on Practitioner Substance Abuse and Regulation

Tue, 12 Mar 2019 06:00:00 -0400

Donna Mooney Haywood, retired manager of regulatory affairs at the North Carolina Board of Nursing, shares her perspective, gained from 30+ years of regulatory experience, about substance abuse by licensed healthcare practitioners. She discusses the higher standard to which licensees are held, her views on alternative to discipline programs, and the difference in approach to handling practitioners misusing prescription drugs versus street drugs.

Transcript: html (https://www.clearhq.org/page-1860586) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode14_Practitioner_Substance_Abuse_
031219_transcript.pdf)

Episode 13: Research on Practice Hours: Establishing Evidence for Regulatory Policies

Tue, 12 Feb 2019 05:00:00 -0500

The College of Registered Nurses of Manitoba undertook research on practice hours, or currency hours, to determine any correlation between practice hours and continuing competence. Deb Elias discusses the research methodology, the findings and interest in future collaborative research. This podcast episode is related to a CLEAR Resource Brief, "Establishing Evidence for Regulatory Policies: A Method and Case Example," by Deb Elias, Jill Tomasson and Leanne Worsfold.

Transcript: html (https://www.clearhq.org/page-1860583) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode13_Research_Practice_Hours_
021219_transcript.pdf)

Episode 12: Current Research Interests at the Professional Standards Authority

Mon, 07 Jan 2019 05:00:00 -0500

Douglas Bilton, Assistant Director of Standards and Policy with the Professional Standards Authority in the UK, shares current research interests at the PSA. He discusses PSA's goal of linking the academic world and the world of regulatory practice to encourage research that helps to establish professional regulation as an evidence-led area of public policy. Recent and current research topics include applying the concept of Counterproductive Work Behaviour to help understand why healthcare professionals sometimes don't follow standards, creating a risk calculator to advise on the right form of regulation or alternatives to regulation, and researching the idea of constructive distrust to determine what makes patients feel comfortable or inhibited about playing a part in their own care.

Transcript: html (https://www.clearhq.org/page-1860577) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode12_PSA_Research_
010819_transcript.pdf)

Episode 11: Finding Opportunities to Tell Your Agency Story – Marketing Tips

Tue, 11 Dec 2018 05:00:00 -0500

Griffin Pritchard, public information specialist with the Alabama Board of Licensure for Professional Engineers and Land Surveyors, provides some tips on finding opportunities to tell your agency story in a new way to your audience. He discusses targeting your message to different audiences, leveraging branded merchandise, communicating via social media, and developing strategies for boards with a small staff or small budget.

Transcript: html (https://www.clearhq.org/page-1860575) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode11_Marketing_Tips_
121118_transcript.pdf)

Episode 10: The Scope of Regulation – Can the Boundaries Be Stretched?

Tue, 13 Nov 2018 05:00:00 -0500

Andrew Charnock, Chief Executive and Registrar at the Occupational Therapy Board of New Zealand, looks at the factors that conform or restrict the governance scope and practice of regulation. He considers the questions of whether regulatory legislation is too cumbersome for regulation today and whether regulators should align their strategies around their country's major strategies, for example, health regulators alignment with health and health workforce strategies. This podcast episode is a lead-up to a session at CLEAR's Regional Symposium, November 29-30, 2018 in Wellington, New Zealand.

Transcript: html (https://www.clearhq.org/page-1860571) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode10_Scope_of_Regulation_
111318_transcript.pdf)

Episode 9: Licensing Reform Efforts: Professional Beauty Industry Perspective

Tue, 09 Oct 2018 06:00:00 -0400

Myra Reddy, Government Affairs Director for the Professional Beauty Association, summarizes why the PBA supports requirements for occupational licensure in the beauty industry. She discusses PBA's support of reform efforts to promote consistency of requirements across state, and even county, lines; enhance mobility; increase externship and apprenticeship programs; and increase testing opportunities including pre-graduate testing.

Transcript: html (https://www.clearhq.org/page-1860561) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode9_Reform_Efforts_
100918_transcript.pdf)

Episode 8: Investigative Excellence Group Award winner

Tue, 11 Sep 2018 06:00:00 -0400

The CLEAR Investigative Excellence Group Award recognizes a team that has demonstrated exceptional performance in a particular case, or has a history of excellent performance beyond what is expected or required, resulting in a direct and significant impact to the protection of the public or consumer interests. Investigators from the Colorado Division of Professions and Occupations share how they overcame challenges of the case and collaborated with the Denver District Attorney's Office for a successful and award-winning investigation into unlicensed medical practice.

Transcript: html (https://www.clearhq.org/page-1860556) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode8_Investigative_Award_Group_
091118_transcript.pdf)

Episode 7: Breaking Down Licensing Barriers While Ensuring Public Protection During a Disaster

Tue, 28 Aug 2018 06:00:00 -0400

In 2017, at least 5 states or US territories suffered natural disasters or public health emergencies. Disaster response is, at best, orchestrated chaos. This chaos is compounded by the hodgepodge approach to license portability in the United States. Ronne Hines, Division of Professions and Occupations, Colorado Department of Regulatory Agencies, gives some examples related to the interplay of license portability laws, regulation of the out-of-state workforce, and the challenges and successes of regulating during a disaster. This podcast episode is a lead-up to a session at CLEAR's Annual Educational Conference, September 26-29, 2018 in Philadelphia, Pennsylvania.

Transcript: html (https://www.clearhq.org/page-1860554) or

PDF (http://clearweb.drivehq.com/podcast_transcripts
/CLEAR_podcast_episode7_Regulating_during_Disaster_
082818_transcript.pdf)

Episode 6: The Role of Regulators in Health Workforce Data Collection

Tue, 14 Aug 2018 06:00:00 -0400

Policymakers and planners in all jurisdictions face complex challenges in assuring access to needed health care services. Evidence-based decisions require objective and comparable provider supply and distribution data. Licensing boards are in a unique position to help. An expert panel representing the US and Canada discusses the role of regulators in health workforce data collection. This podcast episode is a lead-up to a session at CLEAR's Annual Educational Conference, September 26-29, 2018 in Philadelphia, Pennsylvania.

Transcript: html (https://www.clearhq.org/page-1860550) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode6_Health_Workforce_Data_081418
_transcript.pdf)

Episode 5: Occupational Licensing Policy Learning Consortium

Tue, 24 Jul 2018 06:00:00 -0400

Eleven states are participating in the Occupational Licensing Policy Learning Consortium as part of the occupational licensing project undertaken by the National Conference of State Legislatures, the National Governors Association Center for Best Practices, and the Council of State Governments. Suzanne Hultin with NCSL gives an update on how the project is addressing license portability issues and focusing on population groups who face unique challenges and barriers related to entering the labor market in a licensed occupation. Suzanne reviews trends being seen in the 11 states and resources related to license portability and reducing barriers to labor market entry.

Transcript: html (https://www.clearhq.org/page-1860548) or

PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode5_Licensing_Consortium072418
_transcript.pdf)

Episode 4: Sexual Abuse by Regulated Professionals: Achieving Zero Tolerance

Tue, 10 Jul 2018 06:00:00 -0400

There have been some significant changes to the framework, policies, and procedures for handling cases of sexual abuse committed by regulated professionals. Representatives from regulatory organizations in the United States, Australia and Canada share information about what prompted a review of these procedures, what changes have been implemented for investigations of allegations of sexual boundary violations, and what impact the changes have had. This podcast episode is a lead-up to a session at CLEAR's Annual Educational Conference, September 26-29, 2018 in Philadelphia, Pennsylvania.

Transcript: html (https://www.clearhq.org/page-1860544) or PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode4_Sexual_Abuse071018_transcript.pdf)

Episode 3: Research on the Public's Perception of Continuing Competence

Tue, 12 Jun 2018 06:00:00 -0400

Jennifer Best, Practice Consultant with the College of Registered Nurses of Nova Scotia, shares the College's research on the public's perception of continuing competence, including why it's important for regulators to understand this issue and how regulators can use this research in making informed, evidence-based decisions about regulatory policy.

Transcript: html (https://www.clearhq.org/page-1860543) or PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode3_Competence061218_transcript.pdf)